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Behavior Question

These questions are categorized based on Amazon Leadership Principle, it can also applies to many other companies too

CUSTOMER OBSESSION:

  • Walk us through a time when you helped a customer through a difficult process and what that looked like.
  • Who was the most difficult customer you ever deal with? What did you do to make the customer satisfied?
  • Tell me about a time when you did not meet a client’s expectation. What happened, and how did you attempt to rectify the situation?
  • How will you handle the situation when you promise customer something but didn’t do it
  • When you’re working with a large number of customers, it’s tricky to deliver excellent service to them all. How do you go about prioritizing your customers’ needs?
  • Try to understand each customer’s main request
  • Tell me about the last time you had to apologize to someone.
  • Tell me about a recent situation in which you had to deal with a very upset customer or co-worker.
  • Describe a time when you receive a critical feedback from a customer/client. How did you deal with it

OWNERSHIP:

  • When did you take a risk, make a mistake, or fail? How did you respond, and how did you grow from that experience?
  • Tell me about a time when you could not deliver a task in time, or had to leave a task unfinished
  • Tell me about a time you failed and what you learned from it
  • What is the worst mistake you ever made? What did you learn from it?
  • Tell me a time when you messed up something at work, how did you handle it
  • Tell me about a time when you had to work on a project with unclear responsibilities

INVENT AND SIMPLIFY:

  • Tell me a time when you created an innovative product
  • Tell me a time you find a new way to do something
  • Tell me about a time when you invented something
  • Tell me about a time when you gave a simple solution to a complex problem
  • Tell me a challenge you had where the best way forward was not clear cut. How did you decide what to do?

ARE RIGHT, A LOT:

  • Tell me a time you think you were right, but you were wrong
  • Tell me a time you think you were wrong, but you were right.
  • Tell me about a time when you had to work with incomplete data or information.

    LEARN AND BE CURIOUS:

  • How do you find the time to stay inspired, acquire new knowledge, innovate in your work?
  • Tell me about a time when you influenced a change by only asking questions.
  • Tell me about a time when you solved a problem through just superior knowledge or observation.

HIRE AND DEVELOP THE BEST:

  • Tell me about a time when you had to deal with a poor performer on your team.
  • Tell me about a time when you mentored/coached someone.

INSIST ON THE HIGHEST STANDARDS:

  • Tell me about a time when you could have stopped working but persisted.
  • Tell me about a time when you couldn’t meet your own expectations on a project.
  • Tell me about a time when a team member didn’t meet your expectations on a project.

THINK BIG:

  • Tell me about a time when you proposed a new business.
  • Tell me about your proudest professional achievement.
  • Tell me about a time when you went way beyond the scope of the project and delivered.
  • How will you exceed your boss expectation? any experience about that?
  • Describe a time when you delivered something above the client’s requirements
  • Talk about any contribution you did voluntarily

BIAS FOR ACTION:

  • Describe how you would handle a busy situation where three people are waiting for help from you.
  • Talk to each of them briefly and understand the situation, see if I can prioritize the tasks or done some tasks that can benefit more than one people first
  • How will you manage your time when you have many tasks at the same time?
  • Describe a time when you saw some problem and took the initiative to correct it rather than waiting for someone else to do it.
  • Tell me about a time when you took a calculated risk.
  • Tell me about a time when you did something without manager approval.
  • Tell me about a time when you had to deal with ambiguity
  • Tell me about a time you needed to get information from someone who wasn’t very responsive. What did you do?
  • Teammate not showing up and responding to messages, try to reach him out through several different methods, have things done right after classes where he definitely show up
  • How would you solve problems if you were from Mars?
  • How will you do things when resource is limited?
  • How do you make decision when no sufficient data is around?
  • How do you make decision/impact on business when your supervisor is not around?

FRUGALITY:

  • Tell me about a time where you thought of a clever new way to save money for the company.
  • Tell me about a time when you had to work with limited time or resources.

EARN TRUST:

  • Tell me a time when you earned trust of a group.
  • Would you tell on a employee for stealing?
  • If you saw someone steal a quarter. Would you report it?
  • What would you do if you found out that your closest friend at work was stealing?
  • Talk to him, try to understand why, see if I can help, persuade him to return the stolen stuff and let him know it should not happens again
  • Tell me about a time when you had to tell someone a harsh truth.
  • What will you do if you see someone made a mistake

DIVE DEEP:

  • Tell me about a time when you had to dive deep into the data and the results you achieved.
  • Give me two examples of when you did more than what was required in any job experience.
  • Tell me about something that you learnt recently in your role.

HAVE BACKBONE, DISAGREE AND COMMIT :

  • Tell me about the most difficult interaction you had at work.
  • Tell me about a time when you did not accept the status quo.
  • Tell me about an unpopular decision of yours.
  • Tell me about a time when you had to step up and disagree with a team members approach.
  • Tell me about a time when your direct manager was instructing you to do something you disagreed with, how would you handle it?
  • Tell me about a time when you received negative feedback from your manager, how would you response
  • Tell me about a time when you had a conflict with your manager/colleagues
  • Tell me about a time when you have to persuade your manager/coworkers
  • What will you do if your boss arranges a mission that obviously cannot meet the deadline?
  • How would you communicate with your manager
  • Tell me about one bad/good thing your former manager would say about you
  • What will you do if you face a tricky / troublesome manager

DELIVER RESULTS:

  • Tell me about a time when you overcame an obstacle and delivered results.
  • Tell me about a time when you set a goal and were able to achieve your goal.
  • Tell me about a time when you had to handle a variety of assignments, how was the results?
  • Tell me about a difficult decision you’ve made in the last year.
  • What is the greatest challenge/achievement you’ve met, how did you overcome it?
  • What is the most difficult situation you have ever faced in your life? How did you handle it?
  • Job searching, ask for helps, ask for advice, find a mentor,
  • How do you overcome difficulties in new environments?
  • Tell me about a time when you were 75% of the way through a project, and you had to pivot strategy, how were you able to make that into a success story?
  • Tell me about a time when you were on the half way project, but you realized you were working on a wrong solution
  • Tell me about a time when you sacrificed short term goals for long term success
  • What would you do if somehow you misdirected 10,000 units of something?

Uncategorized

  • Tell me about a time when you took the lead on a difficult project
  • How would you handle a project that is expected to be behind schedule
  • Describe a time when you received criticism and how you handle it
  • Describe the most challenging project you’ve worked on so far
  • Most interesting project, talk about detailed information
  • What will you do if you face a project that you have no idea what to do?
  • Have you ever encountered a time you work with a bad teammate in a project?
  • Have you ever encountered a time you suddenly notice that you are the bad teammate in the team?
  • What will you do if there are some conflict between the teammate?
  • What’s your view on responsibility? Have you ever done something more than your responsibility?
  • Talk about your work experience, what’s your view on Amazon’s customer obsession compare to your experience at different company?
  • Do you agree with overcoming of the limits of yourself?
  • Describe a situation in which you were able to convince someone to see things your way.
  • Describe what Human Resource means to you.
  • Do you know our CEO? How do you pronounce his name?
  • Do you think you’ll reach a point where you storm off the floor and never return?
  • Focus on the learning from this story
  • Give me an example of a time when you motivated others.
  • Give me an example of a time when you showed initiative.
  • Have you ever been a member of a group where two of the members did not work well together? What did you do to get them to work together?
  • Here’s a string with numbers from 1-250 in random order, but it’s missing one number. How will you find the missed number?
  • How will you handle the situation when you cannot meet the deadline?
  • Minimize the impact to client
  • How would you handle working with a team in India?
  • How would you improve Amazon?
  • How would you tell a customer what Wi-Fi is?Should we sell private label cleaning products?
  • Tell me about a challenging client-facing situation and how you handled it
  • Tell me about a team project you work on.
  • Tell me about a time when you delegated a project effectively.
  • The most challenging work/project. Describe that and tell why was it so.
  • Walk me through your resume. Tell me what you’re looking for at this stage of your career.
  • What are three strengths of yours?
  • What do you see as the most important part of amazon business model?
  • What is the angle between the hour hand and minute hand in an analog clock?
  • What is the most challenging part in your XXX experience?
  • What one thing would you change about amazon?
  • What was the hardest challenge you’ve overcome?
  • What was your worst group experience? What have you learned from it?
  • What would you do if you saw someone being unsafe at work?
  • When have you used your fact-finding skills to solve a problem?
  • Which Amazon leadership principle do you resonate most with?
  • Why Amazon and why left current position.
  • Why this position?
  • Describe a time you got pushback.
  • Describe a time when‍‌‌‍‌‌‍‌‍‍‍‍‍‌‌‌‌‍‍ you made significant contributions to a team
  • What is the most proudest thing you’ve done at work
  • Tell me a time you help another member in your team
  • Tell me a example that failed to cooperate in a team
  • Tell me about a decision for which data and analysis weren’t sufficient to provide the right course and you had to rely on your judgment and instincts.
  • Tell me about a time you have team member that couldn’t keep up
  • introduce yourself + project
  • introduce project + did you have any trade-off when in harsh time? + do you receive any critical feedback? do you give others critic‍‌‌‍‌‌‍‌‍‍‍‍‍‌‌‌‌‍‍al feedback?
  • do you have different thoughts with others? + do you learn something to simplify/improve your work?
  • how did you solve hard problem? + did you do something out of your responsibility?
  • The biggest mistake you made
    • Earn trust, customer obsession
    • The mistake should not be too severe, you have to focus on what you insist to do for customer
    • Customer can be teacher, classmate, team member
  • Most challenging project
    • Highest standards
    • How you get out of your comfort zone
  • Tell me a time you missed the deadline
    • Customer obsession, Deliver Result
    • Focus on how you minimize the impact, and not to affect customer
    • Don’t talk about impact on yourself
  • Tell me a time you disagree with a teammate or manager
    • Earn trust
    • Not forcing others to accept your opinions or obey with other with no reason
    • Don’t try to be the person who want keep harmony and no fights
    • Reasons regarding customer or most important targets are good answer
  • Tell me a example when you took a risk / You do not have much time to make a decision
    • Bias for action, ownership,
    • Taking action is important and showing the will of taking responsibility
    • EX: when a customer is look for a colleague that is not here and you jump out to do something voluntarily
  • Tell me a time you help others
  • Share a customer facing experiment